I know that I am a rambler. However, I really feel as though I need to ramble here at the moment because it has been a very, very long day. Therefore, this is fair warning that this may be long.
For those that know me.. Know that I am a General Manager of my local Domino's.. it is literally a little over a mile away from my home. Therefore, this is even more important to run an efficient store... to build our local Domino's into a home.
What is even more amazing with this being my local Domino's is having the privilege to work with family and friends. Some that I have known since they were children, one is my daughter, and the rest of the team has become family. Because we live in a small town that I call a village, you learn that you can trust who you work with.. Or maybe I should say.. You think you can trust?
Realistically the team that I do have has either been here for quite some time.. or they are fairly new.. I don't have a big turn over.. I am very fortunate on that.. but am still short staffed either because some of my extended family member's have moved on or there just isn't any application.
So.. Let me get to the topic at hand since the question I must ask is this: Is money worth YOUR values?
Last night I received a text to let me know about inventory and money. Nothing out of the norm there since I have that done every night that I don't close and at opening they have to send me their daily planners, etc.. It isn't that I am going to jump out of my pj's and change into work clothes to go and see what the problem may be.. However, I do require it from the manager's whether it is opening or closing.
Now for the tip bit that you are guys are probably wondering about.. (Told you that I am a rambler).. The text that I read 1st thing this morning was, "I'm confused we're like $$$$$$ short."
Because of this text I went in early to recount the money and recount the deposit.. Yes, without a doubt we were short. My 1st response was.. You've got to be kidding me. In fact, I was somewhat angry because like many of us have done, I started to think of each and every person that worked yesterday. And I don't have a reputation of letting people just go or even write one up.. In fact, the last person that I caught stealing was devastating to me. Surely since the team had seen how it effected me, surely they wouldn't do that to me. Or would they?
After everything got calmed down today, I sat in front of the computer, and began to start the investigation of where did the money go? ((For the record, I hate watching videos)).. I began to watch the vidoe's.. I would find one person and stick them until they left the store.. I did this with every person that was there, except one. My daughter.
I know right??? Like I had to go get my breath before I started another round of watching videos? Things were racing threw my brain. I couldn't believe that it was her.. That surely she wouldn't take money. Or would she?
Now don't think that my team was perfect under her guidance and I was gone.. Yet, I pick and choice my battle, but avoid the war.
As I watched the videos following her every move I was pretty confident it wasn't her, but the last time that I caught a thief.. even though I suspected it, seeing it is a whole new ball game. By the time the end of the evening approached.. Still I have not found where happened to the money. The only thing that I did see are things that team members aren't doing or are doing that they are no suppose to..
Now at 4.5 hours of watching the video's my brain was maxed out.. and I sat and watched Katarina count the money over and over again.. In fact, she also could not believe how short we were that she actually counted 13 times to make sure that she didn't miscount.. and in those few moments looking at her as one of my managers and not my daughter, I felt horrible for her because she was just as I was that money was gone and she could not give an an account for the missing money.
I couldn't understand.. it has to be somewhere that amount of money just does not go missing without a reason. Yet, I couldn't figure it out.. and maybe I thought to myself, maybe I am not looking at the whole picture and missing something. But, would could it be? Getting ready to at this point once again begin watching the videos and the staff.
As I was getting ready to watch the videos yet again to try to figure out, Katarina text me and asked me if Friday night's deposit was correct. I didn't think about it.. But, the deposit had already been deposited and I wouldn't be able to recount to make sure the other night's deposit to to make sure that it was correct. However, what I could do is count the money with him to make sure.
And yes, that is exactly what I did and what appears to have happened is that the deposit that the other manager had done was over!!!!!! After all that, his Friday night's deposit should be over.. but, it will not be certain till after they go to the bank in the morning and get all of our deposit slips back.
I ABSOLUTELY do love my job at Domino's! Even though I normally don't have an issue with money unless it is because of carelessness or because eventually I caught a thief. Today taught me that I can keep everyone in the light no matter how long I have known them, related or not, whether they have been there years or fairly new, that I kept everyone in the spotlight, sticking with facts, and looking for evidence.
Again, I am so proud of my team because they are exactly who I think they are. Being a team leader isn't about just running the numbers, creating schedules, controlling inventory.. or celebrating victories when we achieve them.. but, it is also for the hard days like today, sitting in front of camera's for 4.5 hours to try to figure out what happened to cause such a money shortage.
Moments like these remind me how thankful and blessed I am to have such a wonderful team.. knowing that I don't have a thief that is among us at the store. That I don't have a store that has many money issues and 95% of the time I can explain what happened and why.
With this being said.. it wasn't that long ago that I did catch someone stealing. It was devastating to me and effected me for weeks. Working with people every day, whether you want it to happen or not, everyone in that atmosphere becomes part of a family.. and when a work family member falls, it causes ripples in the lake and because of these ripples when things like this happen, you begin to doubt and wonder.
Million of thoughts go in your mind and not slowly.. but very, very quickly.. starting with there has to be a simple explanation to who is stealing and how. Then when it is finally over and you have found the reason that it began to begin with.. you become relieved and thankful that not another family member has decided to break away and steal. Leaving you with the feeling of betrayal and a question, "Money; is it worth their values?"
**Sorry for my ramblings.. just a lot I had to process in my head and sharing something with you guys about part of my real life is what this blog is all about.**